Legal notice

1. Legal Notice (Company Information)
This website is owned and operated by [Taildeals].
  • Legal Form: [Sole Proprietor]
  • Registration / CIPC Number: 
  • VAT Number:
  • Managing Director / Owner: [DEKLAN THOMPSON]
  • Administrative Address: [32 strangers way Dorchester Heights, kugompo, 5241, South Africa]. (Please note: This is an administrative office only. No inventory is kept here, and no customer returns or walk-ins are accepted at this location.)

2. Contact Information
For any product queries, order updates, or support requests, contact us directly:
  • Customer Support Email: [deklan23@gmail.com]
  • Phone / WhatsApp Support: [Your Business Phone Number]
  • Operational Hours: [Monday to Friday, 9:00 AM – 4:00 PM SAST]

3. Dropshipping & Shipping Policy
Because we source our items directly from global manufacturers to guarantee the best prices, your products will be imported from international fulfillment hubs.
  • Order Processing Time: All orders are processed within [1–3] business days. You will receive a tracking notification once the package leaves the international supplier facility.
  • Estimated Delivery Window: [10–25] business days (approximately 2 to 5 weeks). Minor delays can occasionally occur due to international flight schedules or customs clearance.
  • Delivery Method: Orders are shipped via tracked express courier lines and delivered straight to your physical street address in South Africa.
  • P.O. Boxes & Post Offices: We do not ship via the South African Post Office (SAPO). A physical street address where someone can sign for the parcel during standard business hours is strictly required.
  • Multiple Shipments: If you purchase different items, they may be dispatched from separate global suppliers. Your items may arrive at different times in separate packages, each with its own tracking number.

4. Customs, Import Duties, and VAT
Products are imported into South Africa on behalf of the customer.
  • [Option A - Inclusive Pricing]: All prices displayed on our website include the necessary import clearance fees, customs duties, and local VAT. You will not face hidden fees at delivery.
  • [Option B - Customer Responsibility]: Any customs clearance fees, import duties, or local VAT levied by South African authorities (SARS) upon arrival into the country are the sole responsibility of the customer.

5. Order Tracking
When your order leaves the international warehouse, you will receive a tracking link via email or SMS.
  • Tracking data can take [3–5] business days to sync and display information on tracking networks.
  • You can monitor your parcel directly via our store page or using global tracking platforms like 17track.

6. Dispute Resolution
In compliance with the South African Consumer Protection Act (CPA), we aim to resolve all consumer queries efficiently. If a mutual agreement cannot be reached, consumers have the right to approach the Consumer Goods and Services Ombud via the official CGSO Website.