Shipping policy
1. Order Processing Times
All orders are processed within [1–3] business days after payment confirmation. Once processed, your package is dispatched from our international fulfillment centers. You will receive a tracking number as soon as your order leaves the supplier's facility.
All orders are processed within [1–3] business days after payment confirmation. Once processed, your package is dispatched from our international fulfillment centers. You will receive a tracking number as soon as your order leaves the supplier's facility.
- Note: Processing may take longer during high-demand peak holiday seasons.
2. Delivery Times & Shipping Estimates
Because we source our products directly from global manufacturers to pass the savings on to you, our shipping times are longer than standard domestic courier services.
Because we source our products directly from global manufacturers to pass the savings on to you, our shipping times are longer than standard domestic courier services.
- Estimated Delivery Window: [10–25] business days (2 to 5 weeks).
- Delivery Method: Orders are shipped via tracked international express courier networks and are delivered straight to your door within South Africa.
- Delays: While most orders arrive within the specified timeframe, unforeseen international shipping delays (such as customs inspections or flight disruptions) can occasionally happen. We thank you for your patience.
3. Shipping Rates
We offer tracked courier delivery across South Africa.
We offer tracked courier delivery across South Africa.
- Standard Tracked Shipping: [e.g., R99 or Free for orders over R1000]
- Please note that a physical street address is required. We cannot deliver to P.O. Boxes or via the South African Post Office (SAPO).
4. Customs, Duties, and VAT
Products are imported directly into South Africa on your behalf.
Products are imported directly into South Africa on your behalf.
- Import Fees: [Option A: All prices displayed on our website include necessary import duties and VAT. You will not face hidden fees at delivery.] OR [Option B: Any customs fees, import duties, or local VAT charged by South African authorities upon arrival are the sole responsibility of the customer.]
- Tip for the merchant: Select Option A if your dropshipping agent prepays customs (like YunExpress/ColisExpat), select Option B if the courier collects duties from the customer.
5. Order Tracking
When your order leaves the international warehouse, we will email or SMS you a tracking number.
When your order leaves the international warehouse, we will email or SMS you a tracking number.
- You can track your parcel on our [Insert Link to Your Store Tracking Page] or using global tracking platforms like 17track.
- Tracking data can take [3–5] business days to become active after the initial notification.
6. Multiple Item Orders
If you order different items, they may be sourced from separate global suppliers. This means your items might arrive at different times in separate packages. You will receive unique tracking numbers for each package.
If you order different items, they may be sourced from separate global suppliers. This means your items might arrive at different times in separate packages. You will receive unique tracking numbers for each package.
7. Lost or Stranded Packages
If your package has not arrived within [35] business days from the date of dispatch, please reach out to us immediately at [deklana23@gmail.com]. We will open an official investigation with the carrier and arrange a priority reshipment or a full refund.
If your package has not arrived within [35] business days from the date of dispatch, please reach out to us immediately at [deklana23@gmail.com]. We will open an official investigation with the carrier and arrange a priority reshipment or a full refund.